Problems with an Order
These are the common problems associated with an order
- Card is out of stock when I checked it out
- Card is out of stock when the order was processed
- Missing items when I received my order
- LBC failed to deliver
- There were damages on my order when I received them
Card is out of stock when I checked it out
Affinity Games' website runs on a live inventory, and the website has multiple users logged in at once. If a card went out of stock when you were checking it out, then the card was checked out by another customer before you did.
Card is out of stock when the order was processed
When a card is out of stock after the order was processed, Affinity Games' staff or management will inform the customer of the out of stock cards and will issue a refund. Refunds issued will be through Paypal (if the customer has paid through Paypal) or through Store Credit. Cash refunds are done on a case-to-case basis.
Missing items when I received my order
When a customer receives their order with missing cards, he or she must inform Affinity Games about the missing cards and its quantity. Affinity Games will ship the missing cards to the customer free of charge.
LBC failed to deliver
A customer's order can be tracked by LBC website. This is caused by an incorrect or incomplete shipping address, given by either the customer or written erroneously by a staff member. A customer must inform Affinity Games about this error and provide an update shipping address so it can be updated via Affinity Games' local LBC representative. The change of address will be facilitated upon request before shipping the item.
There were damages on my order when I received them
Affinity Games takes shipping seriously. That's why great care and effort are placed in packing all orders. When a customer receives damaged items, Affinity Games will issue a refund for the difference of the grading conditions for the card (before and after it was shipped). Refunds will be issued via Paypal or Store Credit.